Return & Refund Policy

This policy applies to PC Garage (www.pcgarage.me).

Key Provisions

Purpose

This Return & Refund Policy outlines the conditions under which products purchased from PC Garage may be returned, exchanged, repaired, or refunded. This policy is subject to applicable laws of the United Arab Emirates.

Return Eligibility

Products may be returned only if:

• The return request is submitted within the applicable return period.
• The product is unused and in its original condition.
• Original packaging, accessories, manuals, warranty cards, and invoices are included.
• Security seals have not been removed (where applicable).

Note : Refund shall not be provided in any case.

Non-Returnable Products

The following items are generally not eligible for return unless defective or required by applicable law:

• Custom-built PCs
• Products damaged by misuse or improper installation
• Consumable items
• Clearance or final sale items

Damaged or Incorrect Deliveries

Customers must notify PC Garage within 48 hours of receiving a damaged, defective, or incorrect item. Supporting photographs or videos may be requested to facilitate the claim.

Refund Processing

Approved refunds will be processed using the original payment method whenever practicable. Shipping fees, installation charges, and other service fees are generally non-refundable unless otherwise required by law.

Return Shipping

Where the return is due to customer preference, the customer shall bear the cost of return shipping.